CALL CENTER/DAY SLEEPERS THREAD

[ryan]

ryan
PeopleSupport Philippines Inc.

newbie here sa PinoyMTBiker...=)

[anji]

tnx 4 callin' my name is pat ... how can i help u
PeopleSupport

TS/IS/CS/ sales - " ibinigay na ata lahat sa amin " -

this forum was a great help in this passion of ours ...
[glow=red,2,300] u guys rock ... [/glow]

[nine-inch-neils]

Welcome to the forum PS folks.

[kulot_salot]

mountguitars said:

if you worked as a callcenter agent sa tingin ko dehins lang giant na warp ang mabubuo mo. trust me dude. my NRS3 came from this job and along w/ my KHS.

i must be in the wrong profession!!!!! ;D

[marvs]

Hey! Any new Call Boys/Girls and other sorts of vampires in PinoyMTBiker? When will we have our PinoyMTBiker Night Shifters ride?

See you in the shoutbox night owls! I hope we get to ride soon! (that's besides the regular Dirty Riders)

Here is the list of Call boys and girls so far:

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport

I know there have been movements ever since these were posted. Feel free to update! ;D

[vertigo]

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX/The Number 118118 - Team Manager UK Operations
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport

I'll Just update mine ;D me and Nine Inch Neil always bump across the street at ayala ;D

[bikedaddy]

marvs said:

Hey! Any new Call Boys/Girls and other sorts of vampires in PinoyMTBiker? When will we have our PinoyMTBiker Night Shifters ride?

See you in the shoutbox night owls! I hope we get to ride soon! (that's besides the regular Dirty Riders)

Here is the list of Call boys and girls so far:

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport

I know there have been movements ever since these were posted. Feel free to update! ;D

13. Bikedaddy - PeoplesChampion.......sori po, nangungulit lang. ;D ;D ;D

[eiwol]

marvs said:

Hey! Any new Call Boys/Girls and other sorts of vampires in PinoyMTBiker? When will we have our PinoyMTBiker Night Shifters ride?

See you in the shoutbox night owls! I hope we get to ride soon! (that's besides the regular Dirty Riders)

Here is the list of Call boys and girls so far:

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport

I know there have been movements ever since these were posted. Feel free to update! ;D

hey! hey! hey! what do you mean petiks boy???

it's hard being an SME.... especially if the shoutbox doesn't auto-refresh... hahahaha....

[marvs]

Its hard to rech for the keyboard and press F5. Anyway, am also a petiksboy until I get my new team...

[kukai]

marvs said:

Hey! Any new Call Boys/Girls and other sorts of vampires in PinoyMTBiker? When will we have our PinoyMTBiker Night Shifters ride?

See you in the shoutbox night owls! I hope we get to ride soon! (that's besides the regular Dirty Riders)

Here is the list of Call boys and girls so far:

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport
13. kukai - TeleTech

[pitbiker]

1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport
13. kukai - TeleTech
14. pitbiker - dating Client logic.. now Siemens (Toshiba ne)

[[ eRECTUS ]]

i dont work @ a call center but i do sleep during the day and im up @ night..personal preference (i love night rides kasi ;D)..so maybe i can fit in here..

im thinking of getting into the call center scene soon..any suggestions from our fellow experts of which company is good (and pays well..hihi!)?

All will be appreciated..

Im coming from QC..

[kukai]

nsr3 said:

i dont work @ a call center but i do sleep during the day and im up @ night..personal preference (i love night rides kasi ;D)..so maybe i can fit in here..

im thinking of getting into the call center scene soon..any suggestions from our fellow experts of which company is good (and pays well..hihi!)?

All will be appreciated..

Im coming from QC..

may i ask what type of work in a call center would you like to do? (e.g. operations, quality, training, admin, operations support, etc.) somehow this will determine the pay range that will fit your desired compensation. likewise your home location will somehow play an important role in terms of proximity to the workplace...

[eiwol]

nsr3 said:

i dont work @ a call center but i do sleep during the day and im up @ night..personal preference (i love night rides kasi ;D)..so maybe i can fit in here..

im thinking of getting into the call center scene soon..any suggestions from our fellow experts of which company is good (and pays well..hihi!)?

All will be appreciated..

Im coming from QC..

hey Joseph, i can refer you here in etelecare.. just pm me your course, contact numbers and other details... which would you prefer? customer service or technical support? we are ramping up... you can also choose if you want to be based in eastwood, makati, alabang or cebu...

i'll pm you the compensation details... hehehe

[kukai]

eiwol said:

nsr3 said:

i dont work @ a call center but i do sleep during the day and im up @ night..personal preference (i love night rides kasi ;D)..so maybe i can fit in here..

im thinking of getting into the call center scene soon..any suggestions from our fellow experts of which company is good (and pays well..hihi!)?

All will be appreciated..

Im coming from QC..

hey Joseph, i can refer you here in etelecare.. just pm me your course, contact numbers and other details... which would you prefer? customer service or technical support? we are ramping up... you can also choose if you want to be based in eastwood, makati, alabang or cebu...

i'll pm you the compensation details... hehehe

--are you from HR? hehehe... ;D

[eiwol]

kukai said:

--are you from HR? hehehe... ;D

nope... but i know a lot of HR peeps here...hehehe

we have an Employee Referral Program which gives priority to applicants referred by us...

do you want to transfer here also??? i can refer you too! hehehe



to everyone interested: just pm me your contact details, educational background, work experience, vital statistics (just kidding) ;D ;D ;D

Fresh graduates are very much welcome

Those with call center experience have some better package waiting for them... hehehehe

[marvs]

You also have an option of trying Convergys. Just PM me and I'll get your details too.

No vital statistics required.

Both Etelecare and Convergys are great places to work in. We also have similar compensation packages. So whoever wants to try it out, just PM us so we can extend the list below:

PinoyMTBiker Call Boys and Girls
1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport
13. kukai - TeleTech
14. pitbiker - dating Client logic.. now Siemens (Toshiba ne)

[jr]

eiwol said:

kukai said:

--are you from HR? hehehe... ;D

nope... but i know a lot of HR peeps here...hehehe

we have an Employee Referral Program which gives priority to applicants referred by us...

do you want to transfer here also??? i can refer you too! hehehe



to everyone interested: just pm me your contact details, educational background, work experience, vital statistics (just kidding) ;D ;D ;D

Fresh graduates are very much welcome

Those with call center experience have some better package waiting for them... hehehehe

Oy..I think its time for me to go home. What is the qualification? Can I apply?

[eiwol]

jr said:

eiwol said:

nope... but i know a lot of HR peeps here...hehehe

we have an Employee Referral Program which gives priority to applicants referred by us...

do you want to transfer here also??? i can refer you too! hehehe



to everyone interested: just pm me your contact details, educational background, work experience, vital statistics (just kidding) ;D ;D ;D

Fresh graduates are very much welcome

Those with call center experience have some better package waiting for them... hehehehe

Oy..I think its time for me to go home. What is the qualification? Can I apply?

you're over-qualified JR... we can't afford to pay you anymore... your rates might be at par with our VP... hehehehe


just go back here and we'll ride... i'll file for a vacation too when that time comes.... hehehe

[jr]

eiwol said:

jr said:

Oy..I think its time for me to go home. What is the qualification? Can I apply?

you're over-qualified JR... we can't afford to pay you anymore... your rates might be at par with our VP... hehehehe


just go back here and we'll ride... i'll file for a vacation too when that time comes.... hehehe

;D ;D ;D

[marvs]

Yep, same here Jr. Let's ride!

[kicker15]

Well if you're thinking of working in a Callcenter here are some things to think about.

What type of account are you willing to work for/ what are your interests.

Proximity from your house specially if you are assigned to the odd hours

You also have to consider not just the actual pay but the whole package. If you wish to work in the Q.C. area then i suggest you go to convergys commonwealth (i believe they have tech accounts in that branch) or etelecare since these are the major callcenters in that area. Personally since i live in UP then Convergys would be a better option for me since commuting along commonwealth is not a problem.

If you are willing to work in Makati you can try PeopleSupport, Sykes or Infonxx (they say that Infonxx offers a lot of incentives to the employees)

You can Pm me your resume if you want to try it out with PeopleSupport.

[joes]

jaymz said:

mountguitars said:

if you worked as a callcenter agent sa tingin ko dehins lang giant na warp ang mabubuo mo. trust me dude. my NRS3 came from this job and along w/ my KHS.

i must be in the wrong profession!!!!! ;D

yes. i feel the same way sometimes. a friend just turned down a humongus offer from dell because he was 'comfortable' where he's working.

he may be earning the big bucks, but i have all the time in the world! hahahaha.

[[ eRECTUS ]]

Thank to all that replied.. ;D

What is the difference between the working positions?

Could you please enlighten me..

Btw, where in commonwealth is call center located?

[kukai]

nsr3 said:

Thank to all that replied.. ;D

What is the difference between the working positions?

Could you please enlighten me..

Btw, where in commonwealth is call center located?

in commonwealth - convergys is present, its near the church; there's TeleTech in Robinson's Novaliches.

in terms of compensation, if you plan to be an agent various programs have various compensation structures because it is relative to the demands of the program as well as the skill. if you want to explore a support position (e.g. traning, admin, quality, etc). compensation within the industry is relatively competitive.

[kulot_salot]

joes said:

jaymz said:

i must be in the wrong profession!!!!! ;D

yes. i feel the same way sometimes. a friend just turned down a humongus offer from dell because he was 'comfortable' where he's working.

he may be earning the big bucks, but i have all the time in the world! hahahaha.

right you are joes! and being a slave driver that i am now... m not complaining.... hehehe.... ;D

[marvs]

Each center has lots of pros and cons. Some pay higher, some have more benefits, some are nearer where you live, some develop people better. Unfortunately you cant get it all in one place. The bigger centers can offer the best balance in most of them (Etelecare, Convergys, People Support, Teletech etc.). It's really up to you to work hard and show them what you got to move up.

One good thing about most centers is being non-hierarchical unlike most traditional Filipino companies. Politics are minimal too. Movements are performance and skill based. But if your from outside of the industry, usually you'd have to start from the frontlines as an agent first.

There are different types of programs.

Customer Service - This is the most basic one. This can be from any company under the sun to support any product or service. You get questions, complaints, suggestions, reservations (hotel, tickets, airlines), etc. Example: Customer service for local mobile phone service like Smart or Globe.

Tech Support - This is technical assistance for computers, network and internet connection, gaming consoles, cellphones, radios, cameras or any other gadget that needs fixing. (normally it's the customer who doesnt know how to use it correctly that needs fixing)

Sales - Inbound sales like home TV shopping, online shopping sites. Outbound sales, telemarketing and many more. A lot of commissions here.

Credit and collections - Collections for any credit lines like credit cards, in house credit for shopping centers like Wal-mart or any other kind of debts to financial institutions.

There are more like Directory Assistance, Medical Transcription, email and chat support, back office stuff, etc.

From there, one can move up to different roles, positions or levels. Support roles for operations like Quality Monitoring, Subject Matter Experts, Communication Coaches, Trainors etc. Then there's leadership like Team Leaders/Managers, Shift/Operations Management. There are also regular company positions like HR and recruitment, IT/Network Administration, Facilities, Finance/Accounting etc.

I hope this gives a bigger picture of what us Call Boys and Girls do. ;D

[kukai]

since we are riding on Sunday (the Call Boys and Girls), we can maybe provide the Call Center 101 to the non-call center peeps. Over breakfast ;D Hahaha...

[kulot_salot]

i think you don't call 'breakfast' as 'breakfast'... what i've heard (overheard) it's called "late dinner".... hehehe....

[Eikichi]

Up the list

PinoyMTBiker Call Boys and Girls
1. Tofi - Sykes tech support right?
2. Eiwol - Etelecare, Intuit SME (Subject Matter Expert - petiks boy)
3. Marvs - Convergys, Onstar TL (tulo laway)
4. Mountguitars - recently resigned
5. Vertigo - INFONXX Senior Customer Service Rep
6. Neil - PeopleSupport Corporate Trainer
7. wackodacko - owns a center
8. Brionne - Dell Tech Support Resolution Specialist
9. kicker15 - PeopleSupport
10. Jesse - Clientlogic
11. ryan - PeopleSupport
12. anji - PeopleSupport
13. kukai - TeleTech
14. pitbiker - dating Client logic.. now Siemens (Toshiba ne)
15. Eikichi - ICT (trainee)