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Post by quickcyber on Jul 24, 2007 13:10:58 GMT 8
i have a rockshox fork that its oil seal pops up, and oil leaks so i have to change the oil seal but cant find any replacement parts. i called jane of kings and she told me rockshox doesnt have any service center or even parts suply. she even told me that warranties are useless because no body cares from the supliers.
my fork is just a year old and its so bad that i cant used it anymore.
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Post by anthrax76 on Jul 24, 2007 13:16:30 GMT 8
brad, what model is your fork? i'm planning to dispose my old rock shox judy long travel. if the seals are compatible, you can have my fork for a veeeeeery low amount  |
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kaloi
All-Mountain Rider
Posts: 151
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Post by kaloi on Jul 24, 2007 13:22:00 GMT 8
try Extreme Bikeshop - John has rockshox spare parts
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Post by puregutz on Jul 24, 2007 13:47:59 GMT 8
i have a rockshox fork that its oil seal pops up, and oil leaks so i have to change the oil seal but cant find any replacement parts. i called jane of kings and she told me rockshox doesnt have any service center or even parts suply. she even told me that warranties are useless because no body cares from the supliers. my fork is just a year old and its so bad that i cant used it anymore. That's not true dude. Rockshox has available parts and do warrant their products here. They just replaced the entire lowers of boxxers. Get in touch with John Wilkie bikeshop. |
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Ka Verong
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We only but have one world, preserve it... conserve it.. save it...
Posts: 383
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Post by Ka Verong on Jul 24, 2007 13:49:04 GMT 8
Yes, Extreme Bike Shop supports Rockshox parts (full support nga yata e)
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Post by bisekletaguy on Jul 24, 2007 13:56:18 GMT 8
whats the difference between quaipo bikeshop and specialty shop? low price but no service? id rather buy from specialty shops who can give you peace of mind ..save you from worrying when you need the spares...just a thought....
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Post by marcs on Jul 24, 2007 14:07:37 GMT 8
First of all, it seems strange that they would say there are no warranties from Rockshox or even service centers. There is a licensed local distributor and I have personally have been able to get spare parts from them through an LBS (got an extra firm spring for my Pike). Were they the ones who sold you the Rockshox fork? If so, then they must have gotten it from another source, not the local distributor, which is why they claim there is no warranty.
And yes, Extreme carries SRAM, Avid, Rockshox parts. I always have my Pike serviced there. John Chua is the one that personally services your fork. In fact, if you ask other LBS they will usually refer you to John for RS services.
Btw, here's the contact info of the local distributor
Philippines
3T Techno Turbo Trading
1 Rolling Lane, Batasan Hills
Quezon City, Philippines
PHONE: +632 931 2149
FAX: +632 431 1769
EMAIL: eric@treasurefinds.com.ph
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Jan Atienza
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Posts: 352
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Post by Jan Atienza on Jul 24, 2007 17:33:45 GMT 8
quickcyber/Bisikletaguy That's also what I heard, Extreme is an authorized dealer and service center for RS. You can even buy a base model (race) and have it upgraded with them...you end up paying less than buying a built team model. Quiapo, with its fabulous prices, is abound with gray products (original naman but directly imported/hand carried or sourced indirectly from an authorized dealer but from another area). Volume-driven ang proposition but sorry if you get a lemon. With Extreme and other reputable stores, you pay a premium for you warrantied product. I guess you can also sell a 2nd hand item under warranty and they will still honor it.
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Post by g.b.b on Jul 24, 2007 17:49:17 GMT 8
hahahahaha what a nice topic title....
of course there's a service center for every fork. john wilkies in marikina can help as pureguts said and also in extreme bike shop.... authorized dealer of sram/ truvativ and rockshox... please next time be careful in posting this kind of subject coz u scared me when i saw it........ im using 2 rockshox fork.
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Post by marcs on Jul 24, 2007 18:16:20 GMT 8
quickcyber/Bisikletaguy Quiapo, with its fabulous prices, is abound with gray products (original naman but directly imported/hand carried or sourced indirectly from an authorized dealer but from another area). Volume-driven ang proposition but sorry if you get a lemon. A bit unethical eh that they would say there's no warranty/spareparts when infact the real situation is the fork really has no warranties coz it was improperly sourced. |
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xero
Free Rider
Posts: 239
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Post by xero on Jul 24, 2007 18:18:35 GMT 8
hehe, I got a bit worried and shocked when I first saw the title too. Jimmy of ross told me before that extreme bikes is where i can get replacement parts for my rockshox fork.
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Post by g.b.b on Jul 24, 2007 18:21:32 GMT 8
btw.... jane is evil......... hehehehe joke lang jane...... maybe she's offering you FOX, marzocchi, RST, Suntour or manitou that's why she said it's useless.........
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Jan Atienza
Free Rider
Clean Bike Proponent (malinis po palagi bike ko)
Posts: 352
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Post by Jan Atienza on Jul 24, 2007 18:37:13 GMT 8
Sorry Mods, OT marcsWell, in the short-term it's great for you and me...especially now with the peso appreciating, a lot are venturing/adventuring into handcarried items. I heard nga that some suppliers were aghast that some items find their way into other "areas"...and this is why they are now monitoring where their products go. The SRP is being implemented precisely for buyer protection (siempre seller protection din) and non-dilution/erosion of the brand name. With some brands, they even ask you not to export to say...other Asian countries so as not to disrupt markets. Other Pinoys (the moneyed ones) get away from sourcing direct and just get in bulk from other authorized Asian distributors...because of the sheer size of importation, it is very hard to dispute when they announce that they are authorized. Take the Amclassic, for instance. A nice product but received a lot of flak for their bearings. Ultimately, truth will out. Unscrupulous (others were well meaning naman) sellers pushed the product at landed cost in the hope that ancillary items will be sourced from them also. Others naman deemed it un-necessary to send back hubs for recall because of cost consideration. While those selling based on SRP with warranty received flak for pricing themselves out of the market. I encountered nga sellers from the south claiming exclusivity for some products and better prices...funny is that when the product breaks down, they don't even have the tools to service the product because the tools are proprietary for authorized dealers. Was sorely tempted to just say "isauli mo na lang yan sa Hongkong" (have it serviced in Hongkong). |
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Post by Ben Dover on Jul 24, 2007 19:16:52 GMT 8
btw guys, i'm just curious...when you say extreme and john wilkie are authorized dealers does that mean other shops in quiapo, libis, cartimar, south etc are not? geez! i hope not.
dont they also get some of their stuff from eric roque, too? or perhaps, its just that some shops dont want to go through the trouble, opted not to sell the repair/maintenance parts and or dont have a competent mechanic to do the repairs?
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Jan Atienza
Free Rider
Clean Bike Proponent (malinis po palagi bike ko)
Posts: 352
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Post by Jan Atienza on Jul 24, 2007 19:30:39 GMT 8
di naman (not really). apologies if its a sweeping statement. some lang are. couldnt help replying since its for consumer protection. I guess you'll know lang when you ask for warranty/protection as 1st line of defense. and besides, even without the necessary tools, they should be able to return this to the supplier if defective. and south can also mean the other islands of the Philippines.
personally, when I had a complaint with my Merida frame, the supplier himself (Eric?) scheduled a look-see if my frame should be returned/replaced.
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Post by Ben Dover on Jul 24, 2007 19:50:27 GMT 8
thanks jcatienza...am really clueless when it comes to these things.
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Post by g.b.b on Jul 24, 2007 20:50:57 GMT 8
OT: what happened to your merida? cracked? it's carbon kasi dba.......... tsk tsk... i guess it really has given up too early.
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Jan Atienza
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Posts: 352
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Post by Jan Atienza on Jul 24, 2007 20:54:27 GMT 8
not really brad, over active imagination...thought it was cracked, di naman pala. either way, binisita pa rin ng supplier ang frame
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Post by g.b.b on Jul 24, 2007 21:00:05 GMT 8
OT: hahaha.... then time to buy Ibis huh... hahaha
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Post by mountguitars on Jul 24, 2007 21:27:22 GMT 8
i have a rockshox fork that its oil seal pops up, and oil leaks so i have to change the oil seal but cant find any replacement parts. i called jane of kings and she told me rockshox doesnt have any service center or even parts suply. she even told me that warranties are useless because no body cares from the supliers. my fork is just a year old and its so bad that i cant used it anymore. hahaha! jane told you that? yun lang? well, in my case, she told me that rockshox is @#$% and a whole lot of other stuff. she said that when i asked if she has any rockshox products. gbb's post is a bit true. the answer could've been different if you asked about fox, marzocchi, etc. have you tried extreme? john wilkie? hermi of velo city? other bike shops? so far, i've heard that rockshox are highly servicable and parts are widely available. but havent had any experience purchasing or having a rockshox fork fixed though. hermi changed the oil on my RS pilot some time last year and it performed like new again. have hermi take a look at your fork brad. velo city is in cartimar. good luck. |
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Post by marcs on Jul 24, 2007 21:38:47 GMT 8
hmmmm, maybe she's been blacklisted by the distributor? could happen if she's been trying to source it from someone else . . . does she trash talk avid, sram as well? |
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Post by mountguitars on Jul 24, 2007 21:42:48 GMT 8
the only time that you'd need to go to quiapo is if you know what you are looking for. dont ask if a product can be fixed or not becoz they obviously cant. they cant even build a decent bike from scratch. just buy parts that are available. that's it. have it built somewhere else. dont look for products that they dont have. the answer will be "that is trash. use this one instead".
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Post by mountguitars on Jul 24, 2007 21:45:56 GMT 8
quickcyber/Bisikletaguy Quiapo, with its fabulous prices, is abound with gray products (original naman but directly imported/hand carried or sourced indirectly from an authorized dealer but from another area). Volume-driven ang proposition but sorry if you get a lemon. ever wondered where jane gets those giant frames? ;D ooops............... ;D |
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xero
Free Rider
Posts: 239
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Post by xero on Jul 24, 2007 22:10:48 GMT 8
the only time that you'd need to go to quiapo is if you know what you are looking for. dont ask if a product can be fixed or not becoz they obviously cant. they cant even build a decent bike from scratch. just buy parts that are available. that's it. have it built somewhere else. dont look for products that they dont have. the answer will be "that is trash. use this one instead". Thats why when i buy some delicate/non common parts like fork, hubs etc. etc., I go with Ross cycle or other reputable bike shops for warranty purposes and peace of mind. (and of cousre, they accept plastic swiping)  |
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Post by Superbad on Jul 24, 2007 22:14:46 GMT 8
Bring your fork to John of Extreme bikes. He'll be able to fix it. The motion control damper of my reba got busted last year and John was able to fix it.
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Post by g.b.b on Jul 24, 2007 22:31:00 GMT 8
hmmmm, maybe she's been blacklisted by the distributor? could happen if she's been trying to source it from someone else . . . does she trash talk avid, sram as well? include giant....... hehehehe |
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Post by g.b.b on Jul 24, 2007 22:40:06 GMT 8
Thats why when i buy some delicate/non common parts like fork, hubs etc. etc., I go with Ross cycle or other reputable bike shops for warranty purposes and peace of mind. (and of cousre, they accept plastic swiping) im not too proud of Ross cycle coz i know somebody who had a bad experience with a newly purchased whole bike.... last year yata or early this year. i dunno the whole story but they (Ross) denied to replace a broken crank arm for warranty coz their mechanic installed the pedals wrong, and it caused loosethread after using it in trail for a day.... but case is already clear and my friend still paid for the replacement crank arm for their mech's mistake. |
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Post by g.b.b on Jul 24, 2007 22:42:07 GMT 8
ever wondered where jane gets those giant frames? ;D ooops............... ;D hahahaha i think he's a reputable member here........ hihihihi |
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xero
Free Rider
Posts: 239
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Post by xero on Jul 24, 2007 22:47:52 GMT 8
oh, thats sad to hear. hmmm so it's also good to watch/inspect while you bike/parts is being serviced by mechanics. who could that mechanic be from Ross???
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Post by Great Teacher Ulysses on Jul 24, 2007 23:47:18 GMT 8
oil seals are available in oil seal centers in pasay rotonda. just bring a sample and have it measured by them. very cheap also!
about rockshox. or any other brand. always check and ask the LBS owner who will warranty the item. most branded items have warranties you know?
for example: my friend ( a seaman) wanted to buy a fox fork (syempre paldo! galing barko eh!), and the only shop that has a fox fork last january2007 was CYCLE ART. i reminded my friend that the shop is not under DANS BIKE SHOP's retailers and told him to wait for a month as shipments will arrive. we already called up DBS and Joey of Dans told us that it's not from them... so it's a RISK i say. interviewed the lady in the cashier and asked her who will warrant the frame, and who is the local distributor, and she replied... a girls name, and i asked again if what shop is it from? she repleid again... Ex----e. he bought it! I say... dami kasi pera!
pano yun?
1 month after... the fox vanilla r's oils started squirting and it was returned to cycle art and he waited for weeks for it to be serviced...
as far as i know... buying warrantied items from authorized sellers makes problem easier to solve. you can also directly go to the supplier or service center to have it warrantied, just bring the reciept and they can also check the serial number in the item for clarifycation.
sabi nga noon nila sa Dansbike, "if it came from us... no problem! ayusin natin agad free of charge or papalitan natin sa Fox or Specialized!, yung frame nga nagasgas lang, pinapalitan namin sa specialized!".
lesson? - mahal ang may warranty! it's not cheap! cheap? no clear warranty!
tanong muna kasi mabuti! warranty might become handy someday before 1 year! hehehe!!
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