ungas
Free Rider
mamatay ka sa kaka smite kupal
Posts: 317
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Post by ungas on Jul 25, 2007 5:20:47 GMT 8
i dunno the whole story but they (Ross) denied to replace a broken crank arm for warranty coz their mechanic installed the pedals wrong, and it caused loosethread after using it in trail for a day.... but case is already clear and my friend still paid for the replacement crank arm for their mech's mistake. im thinking about this the whole night. how can the guy put a pedal the wrong way??? it just wont go if its wrong. sorry for the ot  |
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Post by Dragunov on Jul 25, 2007 5:29:25 GMT 8
i dunno the whole story but they (Ross) denied to replace a broken crank arm for warranty coz their mechanic installed the pedals wrong, and it caused loosethread after using it in trail for a day.... but case is already clear and my friend still paid for the replacement crank arm for their mech's mistake. im thinking about this the whole night. how can the guy put a pedal the wrong way??? it wont just go if its wrong. sorry for the ot you got a point ungas, now explain gbb ;D ;D ;D |
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xero
Free Rider
Posts: 239
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Post by xero on Jul 25, 2007 6:19:51 GMT 8
im thinking about this the whole night. how can the guy put a pedal the wrong way??? it wont just go if its wrong. sorry for the ot you got a point ungas, now explain gbb ;D ;D ;D i thought about that too. maybe the pedals just weren't inserted properly and the mech forced it??  |
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xfire
All-Mountain Rider
ride on
Posts: 189
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Post by xfire on Jul 25, 2007 8:36:34 GMT 8
hahahahaha what a nice topic title.... of course there's a service center for every fork. john wilkies in marikina can help as pureguts said and also in extreme bike shop.... authorized dealer of sram/ truvativ and rockshox... please next time be careful in posting this kind of subject coz u scared me when i saw it........ im using 2 rockshox fork. Same here. I panicked when I saw the title. And yes to all who know, John of Extreme services Rockshox.  |
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Post by puregutz on Jul 25, 2007 13:27:20 GMT 8
Right! I think as much as possible try to buy from an authorized dealer.
In my case, boxxers were not yet available here (authorized local dealer) when I bought it. But still, eric (thru John Wilkie) replaced the entire lowers of my fork with no cash out. Eric just advised me that next time daw, I should buy from an authorized dealer... ;D
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Post by bisekletaguy on Jul 25, 2007 14:14:30 GMT 8
just a thought...how come when people buy from quiapo..and product fails...specialty shop come to the rescue? mababait kind hearted the people from specialty shops...but people some people just take advantage buy from quiapo..then ask help from specialty shops?
specialty shops maybe 100 pesos to 500pesos higher...because of variables...airconditioned place..warranty..good service...organizer of bike race..organise fellowship night...organize tours...donate to charity...help professional cyclists..plus plus factors...what about quiapo? do they have same kind of service ? No? then why support them? because of cheap price?
im sorry im sourgraping as i also own a bikeshop rockabikeshop...and people ask me why my price 100pesos higher than jane? but im 100kilometers away from quiapo..and the transportation cost to quaipo from baliwag is 150pesos...so does it not add up im cheaper still and i saved people time 5hours travel to quiapo?
hehehe..moral of story...cheap is not always cheap...go patronize your specialty shops please because its a give and take thing..if not for the specialty shops there will be no spare parts...so we have to buy from them once in a while to ensure they dont die out.as those guys have bills to pay also...pay rent..pay salary of good mechanics...etc.....otherwise you will be stuck with quiapo lass who will claim that there are no spareparts for rockshocks in entire philippines..
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Mawie
Urban Assaulter
Posts: 86
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Post by Mawie on Jul 25, 2007 14:54:12 GMT 8
Forget the shop where you got your rockshox fork and go to Extreme..
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Post by enzo on Jul 25, 2007 22:50:38 GMT 8
ever wondered where jane gets those giant frames? ;D ooops............... ;D hahahaha i think he's a reputable member here........ hihihihi Im also wondering wondering around ;D |
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Post by ian_rex on Jul 25, 2007 23:17:08 GMT 8
thanks for the advice. now i know where to bring my fork for servicing- though it is not due yet.
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Post by quickcyber on Jul 27, 2007 13:23:11 GMT 8
hey guys thanks a lot! at least i can still use my fork. its not that guys like me dont want to go to specialty shops, because when i bought my bike im a newbie so i dont know where to buy warrantied products. my fork is a rockshox j4.
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Post by quickcyber on Jul 27, 2007 18:28:50 GMT 8
i just called extreme bicycle and ask if they have replacement parts for rockshox J4 and they told me it doesn't have any spare parts because its an OEM and its just an ordinary fork  . So i guess I'm not gonna use my fork anymore... another bad luck for a biker on a tight budget. |
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Post by marcs on Jul 27, 2007 19:57:51 GMT 8
try contacting the distributor directly. maybe they can do something for you.
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Post by mountguitars on Jul 27, 2007 21:28:35 GMT 8
that's sad to here brad. just wait for good buys here in PinoyMTBiker. im selling an XCR worth P1,899. check it out at the buy and sell section. ;D
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Post by kulot_salot on Jul 28, 2007 9:57:00 GMT 8
just a thought...how come when people buy from quiapo..and product fails...specialty shop come to the rescue? mababait kind hearted the people from specialty shops...but people some people just take advantage buy from quiapo..then ask help from specialty shops? specialty shops maybe 100 pesos to 500pesos higher...because of variables...airconditioned place..warranty..good service...organizer of bike race..organise fellowship night...organize tours...donate to charity...help professional cyclists..plus plus factors...what about quiapo? do they have same kind of service ? No? then why support them? because of cheap price? im sorry im sourgraping as i also own a bikeshop rockabikeshop...and people ask me why my price 100pesos higher than jane? but im 100kilometers away from quiapo..and the transportation cost to quaipo from baliwag is 150pesos...so does it not add up im cheaper still and i saved people time 5hours travel to quiapo? hehehe..moral of story...cheap is not always cheap...go patronize your specialty shops please because its a give and take thing..if not for the specialty shops there will be no spare parts...so we have to buy from them once in a while to ensure they dont die out.as those guys have bills to pay also...pay rent..pay salary of good mechanics...etc.....otherwise you will be stuck with quiapo lass who will claim that there are no spareparts for rockshocks in entire philippines.. (thinking aloud) how about our pimp?  ;D ;D ;D ;D ;D ;D ;D hehehehe.... feace fafa pete!!!! ;D ;D ;D luv you so much!!!! ;D ;D ;D ----
addition:
nga pala, read above... ross is a known specialty LBS & it's not in quiapo.  |
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Post by kulot_salot on Jul 28, 2007 9:58:09 GMT 8
i dunno the whole story but they (Ross) denied to replace a broken crank arm for warranty coz their mechanic installed the pedals wrong, and it caused loosethread after using it in trail for a day.... but case is already clear and my friend still paid for the replacement crank arm for their mech's mistake. im thinking about this the whole night. how can the guy put a pedal the wrong way??? it just wont go if its wrong. sorry for the ot oi! oo nga!  baka it was attached on the other side of the crank arm! hehehehehe......... ;D ;D ;D ;D ;D |
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savers
All-Mountain Rider
Posts: 163
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Post by savers on Jul 28, 2007 10:47:35 GMT 8
just a thought...how come when people buy from quiapo..and product fails...specialty shop come to the rescue? mababait kind hearted the people from specialty shops...but people some people just take advantage buy from quiapo..then ask help from specialty shops? specialty shops maybe 100 pesos to 500pesos higher...because of variables...airconditioned place..warranty..good service...organizer of bike race..organise fellowship night...organize tours...donate to charity...help professional cyclists..plus plus factors...what about quiapo? do they have same kind of service ? No? then why support them? because of cheap price? im sorry im sourgraping as i also own a bikeshop rockabikeshop...and people ask me why my price 100pesos higher than jane? but im 100kilometers away from quiapo..and the transportation cost to quaipo from baliwag is 150pesos...so does it not add up im cheaper still and i saved people time 5hours travel to quiapo? hehehe..moral of story...cheap is not always cheap...go patronize your specialty shops please because its a give and take thing..if not for the specialty shops there will be no spare parts...so we have to buy from them once in a while to ensure they dont die out.as those guys have bills to pay also...pay rent..pay salary of good mechanics...etc.....otherwise you will be stuck with quiapo lass who will claim that there are no spareparts for rockshocks in entire philippines.. in fairnesss to quiapo store, as per your second paragraph i can categorically object to that because King's bike shop has been very supported our cycling club for 2 consecutive years now. she's very nice and very accomodating to us . she even make suggestions regarding club projects that she can readily support. and in paragraph 4 "otherwise you will be stuck with quiapo lass who will claim that there are no spareparts for rockshocks in entire philippines". jane had a terrible experience with rockshocks warranties. she always told me that rockshox warranty stinks during the time i am looking for a rockshox reba. she return the rockshox revelation to the supplier/dealer for a warranty but the supplier/dealer refused to warrantied the fork because it was abused( the fork was only 2 weeks old). since then she never carry a rockshox fork in her store. fyi |
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Post by kulot_salot on Jul 28, 2007 10:51:09 GMT 8
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Post by xctofi on Aug 1, 2007 12:52:21 GMT 8
I got this from the authorized local distributor himself. i hope everyone will now be aware of the importance of purchasing parts from authorized shops/dealers. the extra cost goes a very long way. believe me |
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Jan Atienza
Free Rider
Clean Bike Proponent (malinis po palagi bike ko)
Posts: 352
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Post by Jan Atienza on Aug 1, 2007 17:11:05 GMT 8
Thank you for posting this Tofi...it's another leap towards consumer education.
Tune was in a similar situation like this. An internet reseller who preys on newbies (dont worry, not in our circle/forum nor island) refuses to believe that the brand is here and disparages other LBS-dealers as fake dealers/service center because they (like him) have the same M.O., i.e. simply asking someone from HK to buy products and handcarry them to 'Pinas. He goes on further by claiming that it is impossible to get spare parts because even HK doesnt have one.
Despite the advantage of superior margins because of the absence of shipping/taxes/overhead, buyers are even thankful to get items slightly below SRP.
Now, the same reseller is complaining (the items he himself sold) why his expensive aluminium/titanium hubs are corroding with less than a year of use.
Even KMC has not been spared. Fakes/over-runs are making a killing at the market.
Karma, I think, is such a great equalizer. Especially now with cyclists becoming increasingly prudent and wise.
@savers - I think this may be due to the fact that the supplier was not legit in the 1st place. She should have sourced from the authorized distributor. To be fair with her in this forum (although I don't know her and I've never been there), it wasn't her fault that she sold the item. Maybe she just mistook the supplier as the authorized distributor (honest mistake)
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Post by eric on Sept 3, 2007 15:41:18 GMT 8
brad i have a genertic na rockshox i replace n ung oil sill i found in laguna bering center all kind of oil sill nanduoon basta alam mo ung s ung sukat
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. So i guess I'm not gonna use my fork anymore... another bad luck for a biker on a tight budget. 
